Contact Us
Contact Information and Support
Primary Contact Details
Email Communication For all cancellation and rescheduling requests, please contact us at info@mirusfide.com. Our team monitors this email address continuously during business hours and responds to all inquiries within four hours. When contacting us, please include your full name, organization, scheduled appointment details, and the nature of your request to ensure prompt and accurate assistance.
Business Hours and Response Times Our standard business hours are Monday through Friday, 9:00 AM to 6:00 PM Eastern Standard Time. During these hours, we provide immediate response to urgent cancellation requests and comprehensive support for all scheduling-related inquiries. Outside of business hours, we monitor communications for emergency situations and will respond to urgent matters as quickly as possible.
Emergency Contact Procedures For genuine emergency situations requiring immediate attention outside of business hours, clients may use the emergency contact procedures outlined in their specific engagement agreements. However, all emergency cancellations must be followed up with formal email documentation to ensure proper processing and record-keeping.
Additional Support Resources
Frequently Asked Questions We maintain a comprehensive FAQ section addressing common questions about our cancellation policy, rescheduling procedures, and refund processes. This resource is regularly updated based on client inquiries and provides immediate answers to routine questions, allowing our team to focus on more complex situations requiring personalized attention.
Client Portal Access Clients with ongoing engagements may have access to our client portal, which provides self-service options for viewing scheduled appointments, submitting cancellation requests, and tracking the status of refund processing. The portal offers convenient 24/7 access to account information and reduces the need for email communication for routine requests.
Dedicated Account Management For clients with significant ongoing relationships or complex engagement requirements, dedicated account managers are available to provide personalized support for cancellation and rescheduling needs. These account managers understand the specific requirements and preferences of their assigned clients, enabling more efficient and tailored service delivery.
